Política de devoluciones

Returns Policy

Return and Exchange Policy:
This returns and exchange policy applies to all purchases made through the website www.airbreazy.com.
We're happy to accept returns and exchanges within 60 days of purchase, provided the item is in its original packaging. A photo of the product will be requested before starting the return process.

Order Cancellations:
Customers may cancel their orders within 24 hours of placing them through www.airbreazy.com, with no reason required. Cancellation requests must be sent by email to info@airbreazy.com. Please include your order number and full name in the message. Cancellations requested after 24 hours will not be accepted.

Frequently Asked Questions About Our Returns Policy:

What's the deadline for returning a product?
If for any reason you're not happy with your purchase, we accept returns within 60 days of the purchase date.

Can I return a personalised product?

No. Personalised products — meaning those made to order or according to specifications provided by the customer — are expressly excluded from the right to cancel under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This regulation states that the right to cancel does not apply to contracts for goods made to the consumer's specifications or clearly personalised.

Therefore, once an order has been confirmed, it's not possible to request a return or refund for this type of product.

If you have any questions before placing a personalised order, please get in touch at info@airbreazy.com — we'll be happy to help you choose the right product for you.

I've received a damaged, faulty or incorrect item. What should I do?
If you receive a damaged, faulty or incorrect product, please contact us straight away within 60 days of delivery. Please describe the issue and include your order number, tracking number, and a photo of the packaging and the product received. Our Online Returns Department will review the case and offer the options available, such as a product replacement or a gift card. We'll be happy to send you a free replacement, subject to product availability.

Why can't opened products from airbreazy.com be returned?
Products from airbreazy.com are considered hygiene products. For health and safety reasons, we don't accept returns of opened or used products, in order to protect all our customers.

Do I have to pay for return shipping?
Yes, all customers are responsible for return shipping costs. We recommend sending the parcel with a tracked service (for example, DHL, UPS, FedEx or Royal Mail Signed For), as airbreazy.com is not responsible for lost returns.

Can I return my products without contacting you first?
You must contact us before sending back your return, as the return address may differ from the address your order was originally shipped from. We cannot guarantee refunds for products returned without prior notice.

How can I track my return?
You can track your return/exchange using the information provided by your carrier. We'll send you a confirmation email once we've received the parcel and processed your refund.

When will I receive my refund?
A full refund will be issued to your original payment method once we've received, inspected and confirmed that the product has not been opened.
All customers must contact us after sending the parcel and provide us with the tracking number so we can process the refund.

Please note: Most financial institutions take between 3 and 5 working days to process a refund, though in some cases it may take longer. Please allow up to 7 working days for the refund to appear on your statement before contacting us. For more information, we recommend contacting your credit card provider.

How can I contact you?
You can reach us by email at info@airbreazy.com.
The AirBreazy.com support team is available 24 hours a day, 7 days a week.
Please include your order number and product details in your email. We guarantee a response within 24 hours and will be happy to help.

Will my shipping costs be refunded?
No. We offer free standard shipping on all orders, but express shipping costs are non-refundable.